As a deaf person telephones are not an easily accessible option for me. While there is a service called Next Generation Text Relay which puts an operator in the call to speak what I type and type what is said to me, the quality and speed of that ‘relaying’ is often very poor in practice.

If I must use a telephone I would prefer to use a textphone (aka minicom) number which means I am typing directly to the other person who is also typing. No operators involved.

However, it is very rare for organisations’ published textphone numbers to actually work.

Most textphone users I know, no longer even try textphone numbers.

Legally an organisation providing a textphone service is providing an auxiliary aid or service as a reasonable adjustment for disability under the Equality Act 2010. By not checking them or ensuring they are in good working order, they are failing in this duty.

I have decided to follow Anna’s advice by complaining to companies who publish broken textphone lines whenever I come across them.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Create a free website or blog at WordPress.com.

Up ↑

%d bloggers like this: